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Operation manager

20 lutego 2018
oferta nieaktualna
Firma:AUDIT Doradztwo Personalne
Lokalizacja:Świebodzin , lubuskie, Polska

Opis

ZAKRES OBOWIĄZKÓW:

  • Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), SLA and other KPI’s 
  • Enforce company safety standards and ensure that associates are complying with policies and procedures to reduce accidents and create a safe working environment. 
  • Maximize the performance of the site inventory management system to ensure accuracy and control of client inventory
  • Assist with the development of associates through performance management process. Achieve improvements to their performance through coaching, mentoring and administering performance reviews. 
  • Plan and monitor daily staffing schedules, and adjusts to ensure adequate staffing levels that support operational demands and business objectives. 
  • Plan and schedule distribution services, including receiving, shipping, and handling returned/damaged goods and administrative activities to ensure the customer requirements are met.
  • Maintain operations and office staff by recruiting, selecting, orienting, and training employees. 
  • Direct distribution centre supervisors and distribution personnel to ensure a safe and efficient operation of the warehouse and in completing tasks and projects
  • Receive and handle telephone calls and inquiries from customers
  • Support an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication
  • Ensure customer and vendor contract requirements are administered and enforced.
  • Ensure carriers are complying with the contractual terms identified in their Carrier Contract Agreement.

Wymagania

WYMAGANIA:

  • Min. 5 years of experience in managing operations (required lot of manual work and massive employment; preferred home delivery, logistics, transportation, warehousing or related field)
  • Building effective teams & leadership skills
  • Skilled at balancing multiple priorities in a fast paced environment 
  • Excellent planning & organizational skills
  • Customer focus
  • Analytical skills
  • Ability to work a flexible schedule to meet business needs
  • Good command in English (B2/C1)

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